christmas 2024 shipping:
- As of the end of the day on 19 December, holiday shipping is over. My next shipping date will be around 03 January, but if you're in Europe and need something sooner, get in touch, as I might be able to send before then. Have a lovely holiday season everyone!
shipping
- I ship from France to most countries, including the US and Canada, however due to EU packaging regulations, I cannot ship to all EU countries. I can ship to Germany, Belgium, Ireland, Italy, the Netherlands, and the Czech Republic. I can also post to Switzerland, Finland, and Denmark. If you’re in the EU but outside one of those countries, please contact me before you place your order.
- Additionally and as of 13 December, 2024, there are certain products that I can't sell to the EU as a result of the new GPSR legislation. These are primarily pendants/bracelets and candle houses. The administrative burden on these items is just too great, so I've had to discontinue their availability in Europe. My apologies.
- If you're in the UK, I'm so sorry but I can only sell to you via Etsy thanks to stupid bloody Brexit. Please visit https://www.etsy.com/shop/driftingspirits
- Shipping is calculated based on your location and the weight / size of the item(s) in question. If you’re trying to buy more than one thing and the shipping cost seems insane, please contact me.
- I aim to send all parcels (excluding custom orders) within 3-7 working days. This time might be extended to 3-10 during the December holidays, but all orders placed by any last-order dates given will be sent before the cut-offs.
- If you need something in a hurry, please contact me.
- Large EU orders are sent by UPS; everything else is sent by La Poste (the French postal service) or its subsidiary Delivengo.
- All orders are sent tracked; you will receive your tracking number via e-mail once your parcel has shipped. French tracking can be slow to update, but it (almost) always works eventually.
- I am not responsible for any customs duties or import taxes that you may have to pay; please check with your local postal service for details of any fees for which you may be liable.
- I cannot guarantee delivery times, but as a general rule, EU is around 1 week, US & Canada are around 2 weeks, the rest of the world is 2-3 weeks. Approximately!
- As a micro-business, I am exempt from EU cross-border VAT rules.
refunds and returns
If you wish to cancel your order, please contact me immediately. In-stock orders can be cancelled up till the time I go to the post office: usually you’ve got a few days, but my posting schedule is flexible. Custom orders can be cancelled up until the time I begin work unless we agree different terms at the beginning. Please talk to me, and we’ll work out what’s best for us both.
I accept returns on all items in their original condition with the exception of custom orders. If you wish to return an item, please contact me (within 14 days of having received your order) for instructions and a returns form. All return postage is the responsibility of the buyer / returner. Once I have received the item back and checked it’s still in as-new condition, I will refund your order cost in full minus your original shipping fee.
packaging and recycling
All orders are shipped very safely packed in recycled packing. I use paper and cardboard wherever I can and try to avoid plastic, but please recycle / reuse your packaging materials whatever they are.
Drifting Spirits is registered at Stiftung Zentrale Stelle Verpackungsregister (ZSVR) in Germany as DE4703965767218.
siret
Drifting Spirits is registered with the SIRET number 82765123300054.
Drifting Spirits
15 Lieu-dit le Cuq, 16390 Saint-Séverin, France